Last Updated: February 2026

At B1G IPTV UK, we strive to provide the highest quality IPTV streaming service with 99.9% uptime and exceptional customer satisfaction. We understand that sometimes things don't work out as expected, which is why we've established this fair and transparent Refund Policy. Please read these terms carefully before making a purchase.

1. Free Trial Period

B1G IPTV UK offers a 6-hour free trial with complete access to all our IPTV channels, VOD content, and series. This trial period is designed to help you:

• Test streaming quality and buffering performance on your devices
• Check compatibility with your IPTV player (IPTV Smarters, TiviMate, VLC, etc.)
• Verify channel availability and content selection
• Evaluate our Anti-Freeze™ 3.0 technology performance
• Confirm that our service works without ISP blocking issues in your area

Trial accounts are limited to one per customer and require verification. We encourage all new customers to take advantage of this trial before committing to a paid subscription.

2. General Refund Policy

Due to the digital nature of our IPTV service and immediate access upon activation, all B1G IPTV UK subscriptions are generally non-refundable once the service has been activated and credentials have been delivered.

However, we recognize that exceptional circumstances may arise. We evaluate refund requests on a case-by-case basis under the specific conditions outlined in this policy.

3. Eligible Refund Scenarios

Refunds may be granted in the following limited circumstances:

3.1 Service Not Activated

If you have paid for a subscription but your account has not been activated and you have not received login credentials, you are eligible for a full refund. Contact us within 48 hours of payment to request activation or refund.

3.2 Major Technical Issues (Within 48 Hours)

If you experience significant technical problems within the first 48 hours of activation that we cannot resolve, you may be eligible for a refund. Eligible issues include:

• Complete inability to access the service despite following all setup instructions
• Server downtime exceeding 24 consecutive hours
• M3U playlist or MAC address activation failures that we cannot fix
• Widespread channel unavailability affecting more than 50% of advertised channels

Important: You must contact our support team via WhatsApp (+44 7732 883144) or email within 48 hours and allow us a reasonable opportunity (at least 24 hours) to resolve the issue before requesting a refund.

3.3 Duplicate Payments

If you accidentally made duplicate payments for the same subscription, we will refund the duplicate charge in full. Please contact us with transaction details within 7 days of the duplicate payment.

3.4 Incorrect Subscription Package

If we activate the wrong subscription package (e.g., 1 month instead of 3 months), you can request either:

• Correction to the correct package without additional charge, or
• A refund of the difference if you were overcharged

This must be reported within 48 hours of activation.

4. Non-Refundable Situations

Refunds will NOT be granted in the following circumstances:

4.1 Change of Mind

Once your subscription has been activated and credentials delivered, refunds for change of mind, buyer's remorse, or dissatisfaction with content selection are not provided. This is why we offer a free 6-hour trial.

4.2 User Error or Incompatibility

• Incorrect device selection or player incompatibility
• Failure to follow setup instructions provided
• Internet connection issues on your end (slow speed, bandwidth limitations)
• ISP blocking in regions outside the UK (our service is optimized for UK users)
• Device limitations or outdated hardware/software

4.3 Violation of Terms of Service

If your account is suspended or terminated due to violation of our Terms of Service (credential sharing, excessive connections, illegal use, etc.), no refund will be provided.

4.4 Partial Subscription Period Used

We do not offer pro-rated refunds for partially used subscription periods. For example, if you purchase a 3-month subscription and decide to cancel after 1 month, the remaining 2 months cannot be refunded.

4.5 Content Availability Changes

Channel lineups, VOD content, and series may change due to licensing agreements or source availability. These changes do not constitute grounds for refund as they are beyond our control.

4.6 After 48-Hour Window

Refund requests made more than 48 hours after account activation will not be honored unless there are exceptional circumstances at our sole discretion.

4.7 Reseller Panel Subscriptions

Reseller panel purchases are non-refundable once access has been granted and credits have been allocated. Resellers should thoroughly test our service using the trial before investing in reseller packages.

5. Refund Request Process

To request a refund under eligible circumstances, follow these steps:

Step 1: Contact Support

Reach out to our support team within 48 hours of activation:

• WhatsApp: +44 7732 883144
• Email: imranglacier2410@gmail.com

Step 2: Provide Information

Include the following details in your refund request:

• Your account username or email address
• Transaction ID or payment confirmation
• Detailed description of the issue
• Screenshots or error messages (if applicable)
• Device and IPTV player information

Step 3: Allow Troubleshooting

Our technical team will attempt to resolve your issue within 24 hours. We ask for your cooperation in troubleshooting steps, which may include:

• Verifying your login credentials
• Testing alternative IPTV players
• Checking your internet connection and speed
• Trying different streaming servers

Step 4: Refund Review

If the issue cannot be resolved, we will review your refund request based on this policy. You will receive a decision within 2-3 business days.

Step 5: Refund Processing

If approved, refunds are processed using the original payment method:

• Bank transfers: 3-5 business days
• Payment gateways: 5-10 business days (depending on your bank)
• Alternative methods: As agreed upon with our team

6. Subscription Cancellation

B1G IPTV UK does not offer automatic renewals. Your subscription will expire at the end of your selected period (1 month, 3 months, 6 months, 1 year, 3 years, or 5 years).

If you wish to cancel your subscription:

• Simply do not renew when your current period expires
• Your service will remain active until the end of your paid subscription period
• No refund will be provided for the remaining time

7. Service Guarantee

While we cannot guarantee 100% uptime due to factors beyond our control, B1G IPTV UK maintains a target of 99.9% service availability. Our Anti-Freeze™ 3.0 technology ensures minimal buffering and stable streams.

In the rare event of extended service disruptions:

• Planned Maintenance: We will notify customers in advance. Maintenance windows are typically 1-4 hours and occur during off-peak times.
• Unplanned Outages: If downtime exceeds 48 consecutive hours, we may offer subscription extensions at our discretion.

8. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us:

• Your B1G IPTV account will be immediately suspended
• We will contest the chargeback with supporting documentation
• If the chargeback is found to be fraudulent, you may be banned from future service
• Legitimate disputes should be raised with our support team first

9. Reseller Refund Policy

For authorized B1G IPTV resellers:

• Reseller panel purchases are final and non-refundable once credits are allocated
• Unused credits do not expire but cannot be exchanged for cash refunds
• Resellers are responsible for their own customer refund policies
• B1G IPTV UK is not liable for refunds between resellers and their end customers

10. Consumer Rights (UK)

Under UK Consumer Rights Act 2015, digital content must be:

• As described in our service offerings
• Fit for purpose and of satisfactory quality
• Provided with reasonable skill and care

If our IPTV service fails to meet these standards within the first 30 days and we cannot fix the issue, you may be entitled to a refund under UK law. However, the 6-hour trial period serves as a pre-purchase testing mechanism to avoid such situations.

11. Exceptions and Special Circumstances

B1G IPTV UK reserves the right to grant refunds outside the terms of this policy in exceptional circumstances at our sole discretion. Examples may include:

• Death or serious illness of the subscriber (with documentation)
• Military deployment or relocation to unsupported regions
• Major service failures on our end beyond the 48-hour window
• Errors or misrepresentations by our team

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of B1G IPTV UK services after policy updates constitutes acceptance of the changes.

13. Contact Information

For refund requests, questions, or concerns about this policy:

• Address: Unit 2, Horton Industrial Park, West Drayton, United Kingdom
• WhatsApp: +44 7732 883144
• Email: imranglacier2410@gmail.com