Last Updated: February 2026

At B1G IPTV UK, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our IPTV services, visit our website, or interact with our reseller panel. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

1.1 Personal Information

When you subscribe to B1G IPTV UK services or contact us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Account Information: Username, password (encrypted), subscription details
• Payment Information: Payment method details, transaction history
• Device Information: MAC addresses, device IDs, IP addresses
• Location Data: Country, city (based on IP address)
• Communication Data: Messages, support tickets, feedback

1.2 Technical Information

We automatically collect certain technical information when you use our IPTV service:

• Browser type and version
• Operating system and device type
• IPTV player application used
• Connection quality and bandwidth
• Streaming logs and usage patterns
• Error reports and diagnostic data

1.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Creating and managing your IPTV subscription account
• Activating your M3U playlists and MAC addresses
• Providing access to live channels, VOD content, and series
• Processing your subscription payments and renewals
• Managing reseller panel access and customer credits
• Monitoring service quality and preventing buffering issues

2.2 Communication

• Sending subscription confirmations and activation details
• Providing technical support via WhatsApp or email
• Notifying you about service updates, maintenance, or channel changes
• Responding to your inquiries and feedback
• Sending promotional offers for B1G IPTV packages (with your consent)

2.3 Service Improvement

• Analyzing usage patterns to optimize streaming performance
• Implementing Anti-Freeze™ 3.0 technology enhancements
• Identifying and resolving technical issues
• Developing new features and content offerings
• Conducting customer satisfaction surveys

2.4 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Monitoring for credential sharing and account abuse
• Preventing payment fraud and chargebacks
• Protecting against cyber attacks and server intrusions
• Enforcing our Terms of Service

3. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide IPTV services you've subscribed to
• Legitimate Interests: Improving our services, preventing fraud, and ensuring network security
• Consent: Marketing communications and non-essential cookies (you can withdraw consent anytime)
• Legal Obligation: Complying with UK laws and regulations

4. Data Sharing and Disclosure

B1G IPTV UK does not sell your personal information to third parties. We may share your data in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our IPTV service:

• Payment processors for handling subscription payments
• Cloud hosting providers for server infrastructure
• Content delivery networks (CDNs) for streaming optimization
• Customer support platforms for managing tickets
• Analytics tools for service improvement

These providers are contractually obligated to protect your data and use it only for authorized purposes.

4.2 Resellers

If you purchase through an authorized B1G IPTV reseller, your information may be shared with that reseller for account management purposes. Resellers must comply with data protection laws and our privacy requirements.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to:

• Comply with legal processes or regulatory investigations
• Protect our rights, property, or safety
• Prevent illegal activities or violations of our Terms of Service
• Enforce our agreements and policies

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections.

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All passwords are encrypted using industry-standard algorithms
• Secure Servers: Our IPTV infrastructure uses firewalls and intrusion detection systems
• Access Controls: Limited staff access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Data Backups: Regular encrypted backups to prevent data loss
• HTTPS Protocol: Secure website connections for all transactions

While we strive to protect your data, no internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Active Subscriptions: Data retained throughout your subscription period
• Expired Accounts: Account data retained for 12 months after expiration for reactivation purposes
• Transaction Records: Financial records kept for 7 years to comply with UK tax laws
• Support Communications: Retained for 3 years for quality assurance
• Marketing Data: Deleted immediately upon unsubscribe request

After retention periods expire, we securely delete or anonymize your personal data.

7. Your Privacy Rights

Under UK GDPR, you have the following rights regarding your personal data:

7.1 Right to Access

You can request a copy of the personal information we hold about you, including details about how we use and share it.

7.2 Right to Rectification

You can ask us to correct inaccurate or incomplete personal information.

7.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances, such as when it's no longer needed or if you withdraw consent.

7.4 Right to Restrict Processing

You can request that we limit how we use your data in specific situations.

7.5 Right to Data Portability

You can request your data in a structured, commonly used format to transfer to another service provider.

7.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at imranglacier2410@gmail.com or WhatsApp +44 7732 883144. We will respond within 30 days.

8. International Data Transfers

B1G IPTV UK operates primarily in the United Kingdom. Your data may be transferred to and stored in countries outside the UK where our service providers are located. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by UK authorities
• Data processing agreements with service providers
• Adequacy decisions recognizing equivalent data protection standards

9. Children's Privacy

B1G IPTV UK services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

With your consent, we may send you promotional emails or WhatsApp messages about:

• New B1G IPTV subscription packages and pricing
• Special offers and discounts
• Reseller panel opportunities
• New channel additions and features

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to our WhatsApp messages
• Contacting us directly to update your preferences

Opting out of marketing does not affect essential service communications (e.g., subscription confirmations, technical notices).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top indicates when the policy was last revised. Significant changes will be communicated via email or prominent website notice. Your continued use of B1G IPTV UK services after changes constitutes acceptance of the updated policy.

13. Complaints and Regulatory Authority

If you have concerns about how we handle your personal data, please contact us first. We will investigate and respond to your complaint promptly.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Contact Us

For questions about this Privacy Policy or how we handle your personal data, please contact us:

• Address: Unit 2, Horton Industrial Park, West Drayton, United Kingdom
• WhatsApp: +44 7732 883144
• Email: imranglacier2410@gmail.com